Important Policies & Procedures:

 

Payments: All payments are required to be paid in full before your counseling session begins.  But please note that if payment has not been 24 hours prior to your scheduled session that session will be canceled.

 

Cancellation: Sessions canceled less than 24 hours will assess a $50 fee. Anything less than 24 hours will receive the late fee and will need to be paid before the next session. We will notify you of any emergency cancellations and will provide a make-up date for the missed session.

 

Late Starts: Our goal is to maximize all the time during each counseling session and to honor all of our clients' time. If you are more than 10 minutes late the session will end at the scheduled time. If the counselor is more than 10 minutes late, then the client will receive make-up time based upon their availability. 

 

Insurance Payments: If you will be using insurance, please verify with your insurance company that your counseling sessions are covered before scheduling an appointment. Check your co-pay amount and deductibles. We will also verify with your insurance company your coverage and co-pay requirements before treatment services began.